In Napsss we like to do things properly, so we thoroughly studied also the shipment process in every detail. 

First of all, we focused on finding the best way to semplify the annoying question of moving a heavy and big thing like a mattress could be. So our experts studied with us a new solution to take advantage of the special properties of memory to put them in a tiny, tiny box of cm 45x45x110 h. 

For your convenience, we also designed two handles on both sides of the box to help you in the movements, and the cardboard is strong, so you can move it without any thought and even reuse it. We discovered that many of our clients, infact, used it as a temporary nightstand, table, or, even, our younger clients turned it into a little fort! 

This way, we could optimize our shippings offering a better service to you and reducing the pollution too, because in every of our trucks we can put more mattresses ready to reach our clients. 

To unbox your new mattress, you will only need scissors to cut the tape on the box; once opened, you will suddenly find an envelope with a small welcome kit to set your Napsss free, easily.

Once your order is confirmed, our products take 1-2 working days to leave our logistic and reach your home. When they will leave our logistic, you will receive a tracking code from GLS to follow your shipping till the drop. 

We kindly ask you to consider that the shipping could be delayed during or after holidays or in particular conditions; obviously, these are exceptions and we will do our best to send you you order as soon as possible! 

If you experience any issue with the tracking code, feel free to contact our Customer Support calling 02 30 38 80, writing directly in chat or by e-mail at help@napsss.com .

We accept the following payment methods: 
- Every debit or credit card
- PayPal +
- Bank transfer
- Financing: for every information click here! 

We love to give you a complete service: for any amount of order you will decide to do, we always offer the shipping. 

We're excited to offer also this service to our clients, thanks to our partner Soisy who is specialized in online shopping. 

When you're about to confirm you order, you will just need to choose this option and select the number of months you prefer: prepare an ID, in a few minutes the practice will be concluded! 

Note: the service is available for orders with a 250 € minimum amount. You can find further informations here. 

Another aspect we care a lot about, here in Napsss, is minimizing the wastes, especially for what concerns pollution: infact, our team constantly works to reduce CO2 emissions. 

According to the law, we could dismiss your old mattress only in the country of our head office, so you can easy immagine: we should pick up all of our clients' old mattresses, load several trucks with them from all the national territory and bring them in our country. It would be a real problem to deal with, and above all, as we said, it would mean take a lot more trips with way more pollution. 

Then, even in this case the common sense brought us to think that anyone can do his part: if your mattress is old but still in good structural and hygienic conditions you can consider to donate it for charity, many institutions offer themselves to pick it up. 

Otherwise, your residence country is equipped for law to dimiss large disposals. Usually you can arrange a date for the pick up. 

Nevermind! We're happy to help you with your order. 

Keep your order number and call our Customer Support at this number: 02 30 38 80, chat with us or e-mail us at help@napsss.com. 

Remember that is it possible to use one coupon for every order.

We're happy to help you! 

Keep your order number and the email address of your friend, then call our Customer Support at this number: 02 30 38 80, chat with us or e-mail us at help@napsss.com.

Even if we are very sad to see you go, to us is essential to respect your preferences! You can click on the "Unsubscribe" button at the end of any mail received from Napsss. Easy! 

Go to the Login section and click on "Forgot the password?". You will receive an e-mail with the link to reset your password. 

If you should experience any issue, feel free to call our Customer Support at this number: 02 30 38 80, chat with us or e-mail us at help@napsss.com.

All of our shippings are managed by GLS: we chose to rely entirely on one of the shipping leaders able to offer a flawless service, to give you an experience worthy of your expectations.

If you have preferencies or special requests for you shipping, write it on the notes or contact us after you confirmed you order: we will do as much as possible to grant your request! Remember that we ship even on Saturday; anyway, you order will arrive to you as soon as possible.

For any communication, feel free to call our Customer Support at this number: 02 30 38 80, chat with us or e-mail us at help@napsss.com. 

Remember that, as soon as your order will leave our logistic, you will receive an e-mail with all the informations to track your order. 

Once your order is confirmed, our products take 1-2 working days to leave our logistic and reach your home. When they will leave our logistic, you will receive a tracking code from GLS to follow your shipping till the drop. 

We kindly ask you to consider that the shipping could be delayed during or after holidays or in particular conditions; obviously, these are exceptions and we will do our best to send you you order as soon as possible! 

If you experience any issue with the tracking code, feel free to contact our Customer Support calling 02 30 38 80, writing directly in chat or by e-mail at help@napsss.com .

We can ship our products even on Saturday, and you can always choose to collect your order directly at you home or at the closest GLS office. In this occurrence, please write a note during the order! 

Every Napsss mattress you will choose, any model or size, it will arrive to your home in a tiny box of these dimensions: cm 45x45x110 h. 

For your convenience, we also designed two handles on both sides of the box to help you in the movements, and the cardboard is strong, so you can move it without any thought and even reuse it. We discovered that many of our clients, infact, used it as a temporary nightstand, table, or, even, our younger clients turned it into a little fort! 

This way, we could optimize our shippings offering a better service to you and reducing the pollution too, because in every of our trucks we can put more mattresses ready to reach our clients. 

To unbox your new mattress, you will only need scissors to cut the tape on the box; once opened, you will suddenly find an envelope with a small welcome kit to set your Napsss free, easily.

To offer a flawless and always reliable service, we chose to have only one partner: GLS. 

This way we are sure to offer to you a fast shipping, able to reach you in all the Italian territory, even the islands! 

For any request or need, feel free to contact our Customer Support calling 02 30 38 80, writing directly in chat or by e-mail at help@napsss.com .

For sure! You can receive the Napsss products everywhere in Italy, islands included. 

For any request or need, feel free to contact our Customer Support calling 02 30 38 80, writing directly in chat or by e-mail at help@napsss.com .

We cover all the Italian territory, islands included. 

For any request or need, feel free to contact our Customer Support calling 02 30 38 80, writing directly in chat or by e-mail at help@napsss.com .

We're very sad to see you go! To cancel your order, please contact our Customer Support calling 02 30 38 80, writing directly in chat or by e-mail at help@napsss.com .